Freshworks - Company Intelligence Profile
Industry: Software Development | Founded: 2010 | HQ: San Mateo, United States
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and...
Datakart tracks firmographic, hiring, traffic, technology, funding, review, and leadership signals for Freshworks to help teams evaluate the account with useful business context.
Company Snapshot
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive.
Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Founded
Employee count
Monthly website visits
Open roles
Company Snapshot Details
Business signals that help qualify Freshworks
This profile combines firmographic, traffic, hiring, employee, review, compensation, technology, funding, leadership, and product availability signals so visitors can answer practical business questions without hunting across multiple data sources.
Last refreshed 2026-04-25 | 41K search volume | Domain freshworks.com
Freshworks identity, aliases, ownership, and taxonomy
This section makes the entity easier to verify: canonical domains, alternate names, descriptions, ownership flags, parent or acquirer context, industry codes, and source-level social reach are grouped together.
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Freshworks provides enterprise-grade, ai-assisted service software to deliver exceptional customer and employee experiences.
Boost efficiency and engagement with Freshworks. Our easy-to-use, AI-powered business software helps support and sales teams to delight customers.
LinkedIn followers
1.2M
Latest linkedin followers value available from the source dataset.
Twitter followers
18.8K
Latest twitter followers value available from the source dataset.
Owler followers
4K
Latest owler followers value available from the source dataset.
Technologies detected
504
Latest technologies detected value available from the source dataset.
Operating status
Active
Independent Company
Company type
Public Company
type
Ownership status
Public
Ownership Status
Public company
Yes
Is Public
Company alias
freshworks
Company Name Alias
Company alias
freshsurvey by freshworks
Company Name Alias
Company alias
freshworks, inc.
Company Name Alias
Website alias
https://www.freshworks.com
Website Alias
Website alias
https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
Website Alias
Website alias
https://www.freshworks.com/
Website Alias
Canonical website
https://www.freshworks.com
website
Website domain
freshworks.com
Website Domain
Unique website
Yes
Unique Website
Unique domain
Yes
Unique Domain
Expired domain
No
Expired Domain
LinkedIn shorthand
freshworks-inc
Canonical LinkedIn Shorthand Name
Source ID
1377014
Source ID
UUID
53V4CMZ81PCKG2Y6FNRW8XYCES
uuid
SIC code
73
SIC Codes
SIC code
737
SIC Codes
NAICS code
51
NAICS Codes
NAICS code
511
NAICS Codes
Industry
Software Development
industry
Categories and keywords
['it services', 'survey software', 'freshsurvey by freshworks', 'survey', 'customer support software', 'helpdesk', 'web 2.0', 'saas', 'support ticket system', 'web based support ticket system', 'crm', 'itsm', 'applicant tracking system', 'conversion optimization suite', 'enterprise-grade', 'employee experiences', 'loyalty', 'customer service', 'service software', 'technology', 'artificial-intelligence', 'cloud-services', 'enterprise-software', 'it-services', 'platform', 'sales-automation', 'workforce-management', 'information services', 'information technology', 'software']
Categories And Keywords
LinkedIn followers
1.2M
Followers Count LinkedIn
Twitter followers
18.8K
Followers Count Twitter
Owler followers
4K
Followers Count Owler
Primary location
2950 S Delaware St; Suite 201; San Mateo, California 94403, US
Office location
Bennigana Halli Road; Tower B, 5th floor c/o CoWrks New Indiranagar, Swamy Vivekananda Road, Sadanandanagar; Bengaluru, Karnataka 560016, IN
Office location
26 Hatton Garden; London, England EC1N 8BR, GB
Office location
Neue Grünstraße 17; Hof 1, Haus 5; Berlin, Germany 10179, DE
Office location
SP Infocity, Block B, 1st Floor; 40, MGR Salai, Perungudi; Chennai, Tamil Nadu 600096, IN
Office location
161 Castlereagh St; Level 28; Sydney, New South Wales 2000, AU
Office location
2950 S. Delaware Street, Suite 201; San Mateo, California, United States
Office location
2950 S. Delaware Street; San Mateo, 94403, United States
Freshworks revenue, funding, IPO, and acquisition history
Financial signals are grouped as an analyst-style view: revenue sources, income statement rows, funding rounds, acquisition activity, IPO fields, stock listing context, and ownership structure.
Source 5
$838.8M
Annual revenue
IPO date
2021-09-21
IPO Date
Operating status
Active
Independent Company
Company type
Public Company
type
Ownership status
Public
Ownership Status
Public company
Yes
Is Public
FY, 2025
Fiscal Year
Primary value
Revenue: $838.8M
Additional metrics
Gross profit: $712.7M; EBIT: $13.2M; Net income: $183.7M; Operating expense: $699.5M; Gross margin: 85.0%; EPS: 0.63
Q3, 2025
Q3
Primary value
Revenue: $215.1M
Additional metrics
Gross profit: $182.2M; EBIT: $-7.5M; Net income: $-4.7M; Operating expense: $189.6M; Gross margin: 84.7%; EPS: -0.02
Q2, 2025
Q2
Primary value
Revenue: $204.7M
Additional metrics
Gross profit: $173.5M; EBIT: $-8.7M; Net income: $-1.7M; Operating expense: $182.2M; Gross margin: 84.8%; EPS: -0.01
Q1, 2025
Q1
Primary value
Revenue: $196.3M
Additional metrics
Gross profit: $166.4M; EBIT: $-10.4M; Net income: $-1.3M; Operating expense: $176.8M; Gross margin: 84.8%
Q1, 2025
Q1
Primary value
Revenue: $196.3M
Additional metrics
Gross profit: $166.4M; EBIT: $-10.4M; Net income: $-1.3M; Operating expense: $176.8M; Gross margin: 84.8%
FY, 2024
Fiscal Year
Primary value
Revenue: $720.4M
Additional metrics
Gross profit: $607.1M; EBIT: $-138.6M; Net income: $-95.4M; Operating expense: $745.7M; Gross margin: 84.3%; EPS: -0.32
FY, 2024
Fiscal Year
Primary value
Revenue: $720.4M
Additional metrics
Gross profit: $607.1M; EBIT: $-138.6M; Net income: $-95.4M; Operating expense: $745.7M; Gross margin: 84.3%; EPS: -0.32
Q3, 2024
Q3
Primary value
Revenue: $186.6M
Additional metrics
Gross profit: $156.8M; EBIT: $-38.9M; Net income: $-30M; Operating expense: $195.6M; Gross margin: 84.0%; EPS: -0.1
Q3, 2024
Q3
Primary value
Revenue: $186.6M
Additional metrics
Gross profit: $156.8M; EBIT: $-38.9M; Net income: $-30M; Operating expense: $195.6M; Gross margin: 84.0%; EPS: -0.1
Q2, 2024
Q2
Primary value
Revenue: $174.1M
Additional metrics
Gross profit: $146M; EBIT: $-43.8M; Net income: $-20.2M; Operating expense: $189.7M; Gross margin: 83.8%; EPS: -0.07
Q2, 2024
Q2
Primary value
Revenue: $174.1M
Additional metrics
Gross profit: $146M; EBIT: $-43.8M; Net income: $-20.2M; Operating expense: $189.7M; Gross margin: 83.8%; EPS: -0.07
Q1, 2024
Q1
Primary value
Revenue: $165.1M
Additional metrics
Gross profit: $139.3M; EBIT: $-32.2M; Net income: $-23.3M; Operating expense: $171.4M; Gross margin: 84.3%; EPS: -0.08
| Period | Primary value | Additional metrics |
|---|---|---|
FY, 2025 Fiscal Year | Revenue: $838.8M | Gross profit: $712.7M; EBIT: $13.2M; Net income: $183.7M; Operating expense: $699.5M; Gross margin: 85.0%; EPS: 0.63 |
Q3, 2025 Q3 | Revenue: $215.1M | Gross profit: $182.2M; EBIT: $-7.5M; Net income: $-4.7M; Operating expense: $189.6M; Gross margin: 84.7%; EPS: -0.02 |
Q2, 2025 Q2 | Revenue: $204.7M | Gross profit: $173.5M; EBIT: $-8.7M; Net income: $-1.7M; Operating expense: $182.2M; Gross margin: 84.8%; EPS: -0.01 |
Q1, 2025 Q1 | Revenue: $196.3M | Gross profit: $166.4M; EBIT: $-10.4M; Net income: $-1.3M; Operating expense: $176.8M; Gross margin: 84.8% |
Q1, 2025 Q1 | Revenue: $196.3M | Gross profit: $166.4M; EBIT: $-10.4M; Net income: $-1.3M; Operating expense: $176.8M; Gross margin: 84.8% |
FY, 2024 Fiscal Year | Revenue: $720.4M | Gross profit: $607.1M; EBIT: $-138.6M; Net income: $-95.4M; Operating expense: $745.7M; Gross margin: 84.3%; EPS: -0.32 |
FY, 2024 Fiscal Year | Revenue: $720.4M | Gross profit: $607.1M; EBIT: $-138.6M; Net income: $-95.4M; Operating expense: $745.7M; Gross margin: 84.3%; EPS: -0.32 |
Q3, 2024 Q3 | Revenue: $186.6M | Gross profit: $156.8M; EBIT: $-38.9M; Net income: $-30M; Operating expense: $195.6M; Gross margin: 84.0%; EPS: -0.1 |
Q3, 2024 Q3 | Revenue: $186.6M | Gross profit: $156.8M; EBIT: $-38.9M; Net income: $-30M; Operating expense: $195.6M; Gross margin: 84.0%; EPS: -0.1 |
Q2, 2024 Q2 | Revenue: $174.1M | Gross profit: $146M; EBIT: $-43.8M; Net income: $-20.2M; Operating expense: $189.7M; Gross margin: 83.8%; EPS: -0.07 |
Q2, 2024 Q2 | Revenue: $174.1M | Gross profit: $146M; EBIT: $-43.8M; Net income: $-20.2M; Operating expense: $189.7M; Gross margin: 83.8%; EPS: -0.07 |
Q1, 2024 Q1 | Revenue: $165.1M | Gross profit: $139.3M; EBIT: $-32.2M; Net income: $-23.3M; Operating expense: $171.4M; Gross margin: 84.3%; EPS: -0.08 |
Post-IPO Equity
$1B
2021-08-01
Secondary Market
$85M
2020-01-01 | Steadview Capital
Series H
$150M
2019-11-04 | Accel, Sequoia Capital, CapitalG
Series G
$100M
2018-07-31 | Accel, CapitalG, Peak XV Partners
Series F
$55M
2016-11-01 | Tiger Global Management, Accel, Peak XV Partners
Series E
$50M
2015-04-20 | Accel, CapitalG, Tiger Global Management
Series D
$31M
2014-06-12 | Tiger Global Management, CapitalG, Accel
Series C
$7M
2013-11-21 | Tiger Global Management, Accel
Series B
$5M
2012-04-26 | Tiger Global Management, Accel, Y Combinator
Series A
$1M
2011-12-02 | Accel, Tiger Global Management
FireHydrant, Inc.
Acquisition
2025-12-01 | Acquisition List Source 5
Device42
Acquisition
2024-06-06 | Acquisition List Source 1
Device42
$230M
2024-05-01 | Acquisition List Source 2
Device42, Inc.
$230M
2024-05-01 | Acquisition List Source 5
Flint
Acquisition
2020-07-09 | Acquisition List Source 1
Infiverve Technologies Pte Ltd.
Acquisition
2020-07-01 | Acquisition List Source 5
AnswerIQ
Acquisition
2020-02-26 | Acquisition List Source 2
AnsweriQ, Inc.
Acquisition
2020-02-01 | Acquisition List Source 5
AnsweriQ Inc
$5.7M
2020-01-31 | Acquisition List Source 1
CanvasFlip
Acquisition
2019-09-17 | Acquisition List Source 1
CanvasFlip
Acquisition
2019-09-01 | Acquisition List Source 5
Natero
Acquisition
2019-05-21 | Acquisition List Source 1
Natero, Inc.
Acquisition
2019-05-01 | Acquisition List Source 5
Zarget
Acquisition
2017-08-29 | Acquisition List Source 2
Zarget
Acquisition
2017-08-28 | Acquisition List Source 1
JoeHukum
Acquisition
2017-07-21 | Acquisition List Source 1
JoeHukum
Acquisition
2017-07-20 | Acquisition List Source 2
Pipemonk
Acquisition
2017-01-04 | Acquisition List Source 1
Pipemonk (Formerly ZapStitch)
Acquisition
2017-01-04 | Acquisition List Source 2
Chatimity
Acquisition
2016-10-18 | Acquisition List Source 1
Airwoot
Acquisition
2016-04-13 | Acquisition List Source 1
Framebench
Acquisition
2016-02-22 | Acquisition List Source 1
Konotor
Acquisition
2015-12-16 | Acquisition List Source 1
1CLICK
Acquisition
2015-08-18 | Acquisition List Source 1
Freshworks GmbH
Acquisition
Acquisition List Source 1
Freshworks Technologies B.V.
Acquisition
Acquisition List Source 1
Freshworks Technologies Pte. Ltd.
Acquisition
Acquisition List Source 1
Natero Ireland Limited
Acquisition
Acquisition List Source 1
Freshworks Technologies Private Limited
Acquisition
Acquisition List Source 1
Freshworks Technologies UK Limited
Acquisition
Acquisition List Source 1
Freshworks SAS
Acquisition
Acquisition List Source 1
Freshworks Australia Pty. Ltd.
Acquisition
Acquisition List Source 1
Framebench Technologies Private Limited
Acquisition
Acquisition List Source 1
FireHydrant
Acquisition
Acquisition List Source 2
Web visibility, demand, and topics
Use these signals to understand discoverability, demand quality, search interest, and audience fit.
Monthly visits
1.5M
Latest monthly visits value available from the source dataset.
Global web rank
#38,569
Lower rank values indicate stronger web visibility in the source dataset.
Bounce rate
55.0%
Latest bounce rate value available from the source dataset.
Pages per visit
2.67
Latest pages per visit value available from the source dataset.
Average visit duration
2m 48s
Latest average visit duration value available from the source dataset.
Estimated monthly page views
4.1M
Derived estimate calculated as monthly visits multiplied by pages per visit.
freshworks
Associated search topic
freshdesk
Associated search topic
freshservice
Associated search topic
freshworks careers
Associated search topic
freshdesk pricing
Associated search topic
LinkedIn followers
1.2M
Followers Count LinkedIn
Twitter followers
18.8K
Followers Count Twitter
Owler followers
4K
Followers Count Owler
Employees, hiring, attrition, and compensation
This section groups org scale, hiring motion, employee movement, department mix, and salary benchmarks so teams can qualify operating momentum and budget signals.
Employees
7.5K
Latest employees value available from the source dataset.
Inferred employees
4.6K
Latest inferred employees value available from the source dataset.
Open roles
44
Latest open roles value available from the source dataset.
Departures
0
Latest departures value available from the source dataset.
Employee attrition rate
0.0%
Latest employee attrition rate value available from the source dataset.
Hiring intensity
5.9 roles / 1K employees
Derived signal showing open roles normalized by employee count.
Business Development Manager DACH (m/f/d)
Open role
4405636200
Director, Strategic Business Development
Open role
4401041409
Director - Strategic Sourcing
Open role
4401040813
FP&A AI Summer Associate
Open role
4408555816
Enterprise Account Executive
Open role
4383110237
HR Technology AI Architect
Open role
4403143045
Lead - Data Scientist
Open role
4402296597
HR Technology AI Architect
Open role
4403143046
Showing 8 of 18 available records.
Showing 8 of 10 available records.
Showing 8 of 10 available records.
Inside Sales
INR $339.3K
Monthly | Updated 2024-04-23
Lead onboarding specialist
INR $2M
Annual | Updated 2024-09-08
Senior Data Scientist
INR $2.6M
Annual | Updated 2024-08-25
Senior BDM
INR $1.2M
Annual | Updated 2024-04-05
Senior Content Strategist
INR $1.1M
Monthly | Updated 2022-12-17
Software Engineering Manager
INR $6.4M
Annual | Updated 2024-08-23
Accountant
INR $240K
Monthly | Updated 2023-04-25
Product Marketer
INR $666.4K
Annual | Updated 2024-01-25
Showing 8 of 10 available records.
Cabin Crew
Cash Bonus $4.3M
Monthly | Updated 2021-02-19
Channel Manager
Cash Bonus $31.8K; Commission Sharing $84.7K
Annual
Senior Channel Manager
Commission Sharing $223K
Annual | Updated 2024-03-02
Senior Software Developer
Cash Bonus $373.6K
Annual | Updated 2024-09-24
Lead Account Manager
Stock Bonus $664.9K; Commission Sharing $352K
Annual | Updated 2024-09-06
Mid Market Account Executive
Commission Sharing $80.6K
Annual
Senior Frontend Engineer
Stock Bonus $530.6K
Annual | Updated 2023-09-25
Senior Business Development Representative
Cash Bonus $13.5K; Commission Sharing $12.1K
Annual | Updated 2021-12-15
Showing 8 of 10 available records.
Senior Software Developer
INR $2.3M
Annual | Updated 2024-09-24
Management Trainee
INR $2.2M
Annual | Updated 2024-09-20
Graduate Trainee Engineer
INR $590.4K
Annual | Updated 2024-09-20
Sales Development Representative
INR $681.3K
Annual | Updated 2024-09-18
Staff Product Designer
INR $3.6M
Annual | Updated 2024-09-15
Solution Consultant
INR $1.3M
Annual | Updated 2024-09-13
Senior Solution Consultant
INR $1.6M
Annual | Updated 2024-09-13
Customer Success Lead
INR $1.6M
Annual | Updated 2024-09-10
Showing 8 of 10 available records.
Product readiness, customer proof, and employee sentiment
Product availability, public reviews, and employee sentiment help visitors understand whether the company is mature, documented, reviewable, and operationally healthy.
Product reviews
11
Latest product reviews value available from the source dataset.
Product rating
4.2
Latest review score available from the source dataset.
Employee reviews
3.1K
Latest employee reviews value available from the source dataset.
Employee rating
3.5
Latest review score available from the source dataset.
Is pricing information available?
Yes. The source snapshot lists pricing information for this company.
Source availability signal
Is a free trial listed?
Yes. The source snapshot lists a free trial for this company.
Source availability signal
Can buyers request a demo?
Yes. The source snapshot lists a demo motion for this company.
Source availability signal
Is the product downloadable?
No. The source snapshot does not list downloadable software for this company.
Source availability signal
Are mobile apps listed?
Yes. The source snapshot lists mobile apps for this company.
Source availability signal
Is public documentation listed?
No. The source snapshot does not list public documentation for this company.
Source availability signal
Are online reviews listed?
No. The source snapshot does not list online reviews for this company.
Source availability signal
Technology, leadership, competitors, funding, and corporate activity
These data points help sales, partnerships, analysts, and researchers understand how the company operates, who surrounds it, and where it may be moving next.
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Showing 8 of 24 available records.
Showing 8 of 12 available records.
Richard Arutselvan
Lead Data Analytics
Girish Mehta
Director - Content Strategy
Soorya Narayan
Lead - Customer Success
Harati Kappari
Director Of Engineering
Michael Bresloff
Lead Solution Engineer
Jeanne Lin
Director - Internal Audit & SOX
Srikrishna Velala
Lead Technical Writer
Charlene Zeng
Lead Learning Experience Designer Content Creation
Showing 8 of 12 available records.
Harati Kappari
Director of Engineering
Jan 2026
Alex Whitford
Head of Channel - Northern Europe
Mar 2026
Mehul Panwar
Director of Product Marketing
Feb 2026
Susilkumar Udhayakumar
Lead SDET
Dec 2025
Praveen Raj
Lead - Customer Success
Jan 2026
Bhanu Kandpal
Lead - Partner Success - Americas
Jan 2026
Amitesh JK
Lead Data Analytics
Dec 2025
Nisha Jain
Lead Content Creation
Jan 2026
Karthik Ananth
Director, Customer Success (Mid Tier EU)
Dec 2025
Chithra V
Director of Engineering
Dec 2025
Nivedha Priyadharshini PMP®
Lead Partner Implementation Consultant and Enablement - MEA region
Jan 2026
Chaitanya Josyula
Director of Product - Integrations, Marketplace & Developer Platform
Jan 2026
Dinesh Jayakumar
Lead - Customer Success
Feb 2026
Natarajan Chandrasekaran
Director of Product Marketing
Mar 2026
Haritha Sridhar
Product Marketing Lead
Dec 2025
Santhosh Kumar
Lead - Customer Success
Jan 2026
Primary location
2950 S Delaware St; Suite 201; San Mateo, California 94403, US
Office location
Bennigana Halli Road; Tower B, 5th floor c/o CoWrks New Indiranagar, Swamy Vivekananda Road, Sadanandanagar; Bengaluru, Karnataka 560016, IN
Office location
26 Hatton Garden; London, England EC1N 8BR, GB
Office location
Neue Grünstraße 17; Hof 1, Haus 5; Berlin, Germany 10179, DE
Office location
SP Infocity, Block B, 1st Floor; 40, MGR Salai, Perungudi; Chennai, Tamil Nadu 600096, IN
Office location
161 Castlereagh St; Level 28; Sydney, New South Wales 2000, AU
Office location
2950 S. Delaware Street, Suite 201; San Mateo, California, United States
Office location
2950 S. Delaware Street; San Mateo, 94403, United States
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SIC code
73
SIC Codes
SIC code
737
SIC Codes
NAICS code
51
NAICS Codes
NAICS code
511
NAICS Codes
Industry
Software Development
industry
Categories and keywords
['it services', 'survey software', 'freshsurvey by freshworks', 'survey', 'customer support software', 'helpdesk', 'web 2.0', 'saas', 'support ticket system', 'web based support ticket system', 'crm', 'itsm', 'applicant tracking system', 'conversion optimization suite', 'enterprise-grade', 'employee experiences', 'loyalty', 'customer service', 'service software', 'technology', 'artificial-intelligence', 'cloud-services', 'enterprise-software', 'it-services', 'platform', 'sales-automation', 'workforce-management', 'information services', 'information technology', 'software']
Categories And Keywords
Freshworks FAQs
Company profile
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